The CPR-Methodology
Arctic has developed a CPR (Customs Process Reengineering) methodology aimed for customs modernization. The methodology is derived from leading academic research in the field of Business Process Reengineering (BPR) and new public management.
Like any management philosophy that drives management change in the organization, the business processes can not be treated in isolation. The modernization program can not deliver sustainable performance improvements unless it acknowledges and addresses a holistic approach of change. The figure below illustrates the transformation phases over time focusing on five perspectives: Business processes; Individuals and Roles; Legislation; Organisational structure; and Information Technology.
Product leaflet – CPR Methodology
Service offerings
We can also provide a wide range of tailored and specialised world-class functional support services for customs and enforcement agencies. We provide packaged service offerings in the following areas:
- Strategic Planning
- Management Control (e.g. implementation of Balance Scorecard)
- HR consulting
- Customs Reengineering Programmes
- Feasibility studies and tender preparations
- IT effectiveness
- IT strategy
- IT security strategy
- Outsourcing and offshore-development
- Software development
