JIRA Service Management

Give your Dev and Ops teams the opportunity to collaborate at high speed so that they can deliver optimal customer and employee experiences

65°34’49.8″N

22°08’35.7″E

Provide world-class service and support by faster deliveries and easier colaboration

JIRA Service Management contributes to an easy way for users and customers to contact you while your organization’s agents have the opportunity to quickly solve incidents and problems. JIRA Service Management is Atlassians tool for supporting your ITSM processes.

Cloud solution or Data Center, what is important to think about?
Before you decide on a solution, it is important to decide which hosting option you need, there are two different hosting options for JIRA Service Management, they are Cloud and Data center. If you want Atlassian to store your data and manage your instance, choose Cloud, which is their cloud service. The Data Center application and its data are stored on one or more servers which you or we at Arctic Group provide.

Optimize your work and integrate more!
Use Confluence for documentation and Knowledge Base articles with Jira Service Management. This way, you help both yourself and your users! Collect cases with Jira Service Management, optimize the Service Management Portal with a Knowledge Base in Confluence, solve bugs and other issues in Jira Software. Then use Bitbucket with Jira to link code to specific issues. Integrations between all tools will help you work more seamlessly throughout your business!

Product guide